Off-the-shelf or custom software? Making the right call

Off-the-shelf packages offer a fast start, but limits show as your processes grow. Custom software fits your processes exactly, yet requires investment and time.

When deciding, look at how unique the process is. A standard accounting process is well served by a ready solution, while processes that create your competitive edge justify custom software.

Evaluate total cost of ownership (licensing, customization, maintenance) over the long run; the cheapest start is not always the cheapest end.

Often the right answer is hybrid: a ready solution for the core, custom development for differentiating processes.